Terms of Service

Effective Date: June 20, 2026  |  Last Updated: June 20, 2026

1. Acceptance of Terms

Welcome to Chopt. These Terms of Service ("Terms," "Agreement") constitute a legally binding contract between you ("User," "Customer," "you," or "your") and Chopt ("Company," "we," "us," or "our"), governing your access to and use of the website located at chopt-cafe.rest (the "Website") and all related food services, online ordering systems, digital content, and other offerings made available through the Website (collectively, the "Services").

By visiting, browsing, or using this Website; by placing an order for food or beverage products; by creating an account; or by otherwise engaging with our Services in any manner, you expressly acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, as well as our Privacy Policy, which is incorporated herein by reference.

If you are using our Services on behalf of a business entity, organization, or other legal person, you represent and warrant that you have the authority to bind such entity to these Terms, and that your acceptance of these Terms constitutes acceptance on behalf of that entity.

You must be at least thirteen (13) years of age to use our Website. If you are under the age of eighteen (18), you represent that you have obtained parental or legal guardian consent to use our Services and agree to these Terms.

2. Description of Services

Chopt is a food service establishment operating within the United States. Through our Website at chopt-cafe.rest, we offer the following services and features:

• Online Menu Browsing: Users may view our current food and beverage menu offerings, descriptions, ingredients, allergen information, and pricing.
• Online Ordering: Users may place orders for pickup, delivery, or dine-in (where available) through our Website or integrated third-party ordering platforms.
• Account Registration: Users may create and manage personal accounts to streamline the ordering process, save preferences, and track order history.
• Loyalty Programs: Eligible users may participate in promotional programs, reward schemes, or loyalty initiatives offered by Chopt from time to time.
• Customer Support: We provide customer service assistance via email and other communication channels as made available on the Website.
• Promotional Content: Users may receive information about special offers, seasonal menu items, catering options, and other promotions.
• Catering Services: We may offer catering services for corporate events, private gatherings, and other occasions, subject to separate terms and agreements.

We reserve the right to modify, expand, limit, or discontinue any aspect of our Services at any time, with or without notice, at our sole discretion. We do not guarantee the continuous availability of any specific menu item, service feature, or promotional offer.

3. User Accounts and Registration

Certain features of our Services may require you to register for an account. When creating an account, you agree to:

• Provide accurate, current, and complete information as prompted by the registration process;
• Maintain and promptly update your account information to keep it accurate, current, and complete;
• Maintain the security and confidentiality of your login credentials, including your password;
• Accept responsibility for all activities that occur under your account;
• Notify us immediately at [email protected] if you suspect any unauthorized use of your account or any other security breach;
• Ensure that you log out of your account at the end of each session when accessing the Website from a shared or public device.

We reserve the right to suspend, disable, or terminate your account at any time, with or without cause or notice, if we determine, in our sole discretion, that you have violated these Terms or that your account activity poses a risk to us, other users, or third parties.

You may not create more than one account without our express written permission. Accounts are non-transferable and may not be sold, shared, or assigned to any other person or entity.

4. User Obligations and Prohibited Activities

As a condition of using our Services, you agree to use the Website and all related Services only for lawful purposes and in a manner that does not infringe upon the rights of others or restrict or inhibit the use and enjoyment of the Services by any other user.

4.1 General Obligations

You agree to:

• Comply with all applicable federal, state, and local laws and regulations while using our Services;
• Provide truthful, accurate, and complete information when placing orders or communicating with us;
• Pay all applicable charges, fees, and taxes associated with your orders in a timely manner;
• Treat our staff, delivery partners, and other users with courtesy and respect;
• Use the Website only for its intended purpose of ordering food and accessing related Services.

4.2 Prohibited Activities

You expressly agree NOT to engage in any of the following prohibited activities:

• Using automated scripts, bots, scrapers, crawlers, or other automated means to access, collect data from, or interact with the Website without our prior written consent;
• Attempting to gain unauthorized access to any portion of the Website, our servers, databases, or any systems connected to our Services;
• Introducing viruses, malware, ransomware, trojan horses, worms, logic bombs, or other technologically harmful material into the Website;
• Impersonating any person or entity, including Chopt employees, or misrepresenting your affiliation with any person or entity;
• Submitting false, fraudulent, or misleading orders, reviews, or other content;
• Using our Services to engage in any form of fraudulent activity, including but not limited to credit card fraud, identity theft, or coupon abuse;
• Engaging in any conduct that restricts or inhibits any other user from using or enjoying the Services;
• Collecting or storing personal data about other users without their express consent;
• Posting, transmitting, or submitting any content that is defamatory, obscene, offensive, hateful, harassing, threatening, or otherwise objectionable;
• Using our Services for any commercial purpose not expressly authorized by us, including reselling food products purchased from us;
• Violating any applicable food safety regulations, health codes, or consumer protection laws in connection with your use of our Services;
• Attempting to manipulate our pricing, discount systems, loyalty programs, or promotional offers through fraudulent means;
• Taking any action that imposes an unreasonable or disproportionately large load on our infrastructure or that interferes with the proper working of the Website.

Violation of these prohibitions may result in immediate termination of your account, cancellation of pending orders, and potential legal action. We reserve the right to report any suspected illegal activity to the appropriate law enforcement authorities.

5. Intellectual Property Rights

All content, materials, and features available on the Website, including but not limited to text, graphics, logos, photographs, images, audio clips, video clips, digital downloads, data compilations, software code, website design, and the overall look and feel of the Website (collectively, "Content"), are the exclusive property of Chopt or its licensors and are protected under United States and international intellectual property laws, including but not limited to copyright, trademark, trade dress, and unfair competition laws.

The Chopt name, logo, trade names, service marks, and all related names, logos, product and service names, designs, and slogans are trademarks of Chopt or its affiliates or licensors. You may not use such marks without the prior written permission of Chopt. All other names, logos, product and service names, designs, and slogans on this Website are the trademarks of their respective owners.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Website and its Content solely for your personal, non-commercial use in connection with placing food orders and using our Services as intended.

You may not:

• Copy, reproduce, distribute, publish, display, perform, modify, create derivative works from, or otherwise exploit any Content without our prior written consent;
• Remove, obscure, or alter any copyright, trademark, or other proprietary rights notices displayed on the Website;
• Use any Content for any commercial purpose or for any public display, commercial or non-commercial, without express permission;
• Use data mining, robots, or similar data gathering or extraction tools on the Website;
• Frame or embed the Website or any Content in any other website without our prior written approval.

Any unauthorized use of the Content may violate copyright laws, trademark laws, privacy and publicity laws, and other applicable regulations and statutes. We actively enforce our intellectual property rights to the fullest extent permitted by law.

6. Food Ordering and Payment Terms

6.1 Order Placement

When you place an order through our Website, you are submitting an offer to purchase food and beverages subject to these Terms. All orders are subject to acceptance by us, and we reserve the right to refuse or cancel any order at any time for any reason, including but not limited to product unavailability, errors in pricing or descriptions, suspected fraud, or technical errors.

You are responsible for reviewing your order carefully before submitting it. Once an order is confirmed and processing has begun, we may not be able to modify or cancel it. Please contact us immediately at [email protected] if you need to make changes to a recently placed order.

6.2 Pricing and Taxes

All prices displayed on the Website are in United States Dollars (USD) and are subject to change without notice. Prices are exclusive of applicable taxes unless otherwise stated. You are responsible for paying all applicable federal, state, and local sales taxes, as well as any applicable delivery fees, service charges, or gratuities associated with your order.

While we make every effort to ensure pricing accuracy, errors may occur. If we discover an error in the price of an item you have ordered, we will notify you and give you the option to continue your order at the correct price or cancel it.

6.3 Payment Methods

We accept major credit cards, debit cards, and other payment methods as displayed on the Website at the time of checkout. By providing payment information, you represent and warrant that you are authorized to use the payment method provided and that the information you provide is accurate and complete.

All payment transactions are processed through secure third-party payment processors. We do not store complete credit card or payment card information on our servers. Your payment data is handled in accordance with applicable Payment Card Industry Data Security Standards (PCI-DSS).

6.4 Refunds and Cancellations

Refund and cancellation policies vary depending on the nature and status of your order. For concerns regarding incorrect, incomplete, or unsatisfactory orders, please contact us at [email protected] within a reasonable time of receiving your order. We will evaluate each request on a case-by-case basis and issue refunds or credits at our sole discretion where appropriate.

7. Food Safety and Allergen Information

While we make every reasonable effort to provide accurate menu descriptions, ingredient lists, and allergen information, we cannot guarantee that our food products are free from any specific allergens. Our food is prepared in a shared kitchen environment where cross-contamination with common allergens, including but not limited to peanuts, tree nuts, milk, eggs, wheat, soy, fish, and shellfish, may occur.

If you have a food allergy, dietary restriction, or medical condition that may be affected by any ingredient in our products, you are solely responsible for exercising appropriate caution and consulting with a qualified healthcare professional before consuming our food. We strongly encourage customers with severe allergies to contact us directly before placing an order.

8. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND ALL SERVICES, CONTENT, AND MATERIALS PROVIDED BY CHOPT ARE OFFERED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

CHOPT EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, RELIABILITY, OR TIMELINESS OF ANY CONTENT ON THE WEBSITE;
• WARRANTIES THAT THE RESULTS OBTAINED FROM THE USE OF THE SERVICES WILL MEET YOUR EXPECTATIONS OR REQUIREMENTS;
• WARRANTIES REGARDING THE QUALITY, SAFETY, OR SUITABILITY OF ANY FOOD PRODUCT ORDERED THROUGH THE WEBSITE FOR ANY SPECIFIC INDIVIDUAL OR PURPOSE.

Some jurisdictions do not allow the exclusion of certain warranties; therefore, some of the above exclusions may not apply to you. In such jurisdictions, our warranties are limited to the greatest extent permitted by applicable law.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE UNITED STATES FEDERAL AND STATE LAW, IN NO EVENT SHALL CHOPT, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, PARTNERS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR:

• ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES;
• PERSONAL INJURY OR PROPERTY DAMAGE RESULTING FROM YOUR ACCESS TO OR USE OF THE SERVICES (EXCEPT WHERE CAUSED BY OUR GROSS NEGLIGENCE OR WILLFUL MISCONDUCT);
• ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS OR ANY PERSONAL OR FINANCIAL INFORMATION STORED THEREIN;
• ANY BUGS, VIRUSES, TROJAN HORSES, OR SIMILAR HARMFUL MATERIALS TRANSMITTED THROUGH OUR SERVICES BY THIRD PARTIES;
• ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF YOUR USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES.

IN ALL CASES, REGARDLESS OF THE FORM OF ACTION, CHOPT'S AGGREGATE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO CHOPT IN THE SIX (6) MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00 USD).

The limitations on liability set forth in this section shall apply regardless of whether the alleged liability is based on contract, tort, negligence, strict liability, or any other theory, even if Chopt has been advised of the possibility of such damage.

Certain states, including New Jersey and Massachusetts, do not allow limitations on implied warranties or damages in consumer contracts. If you reside in such a state, some of the above limitations may not apply to you, and your rights may be governed by applicable state consumer protection statutes.

10. Indemnification

You agree to defend, indemnify, and hold harmless Chopt, its parent companies, subsidiaries, affiliates, officers, directors, employees, agents, licensors, service providers, and successors and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms or any applicable law or regulation;
• Your use or misuse of the Website or Services;
• Your User Content or any content you submit, post, or transmit through the Website;
• Your violation of any third party's rights, including intellectual property rights, privacy rights, or contractual rights;
• Any fraud or misrepresentation committed by you in connection with your use of the Services;
• Your ordering and consumption of food products offered through our Services.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate fully with our defense of such claim. You shall not settle any claim that imposes any obligation or liability on Chopt without our prior written consent.

11. Third-Party Links and Services

Our Website may contain links to third-party websites, applications, or services (including third-party payment processors, delivery service platforms, and social media platforms) that are not owned or controlled by Chopt. We provide these links for your convenience only and do not endorse, control, or assume any responsibility for the content, privacy policies, or practices of any third-party websites or services.

You acknowledge and agree that Chopt shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with your use of or reliance on any third-party content, goods, or services available through such websites or services. We strongly advise you to read the terms and privacy policies of any third-party websites you visit.

If you use a third-party delivery platform (such as DoorDash, Uber Eats, or Grubhub) to order from Chopt, your use of those platforms is also governed by the terms and conditions of those respective platforms.

12. Privacy and Data Protection

Your use of our Services is also governed by our Privacy Policy, the terms of which are incorporated herein by reference. By using the Services, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy.

We comply with applicable United States federal and state privacy laws, including, where applicable, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) for California residents, the Federal Trade Commission Act (FTC Act), and other applicable consumer protection statutes.

13. Governing Law and Jurisdiction

These Terms of Service and any disputes arising out of or relating to these Terms, your use of the Website, or the Services shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Chopt's principal place of business is located, without regard to conflict of law principles.

Subject to the dispute resolution provisions below, you agree to submit to the personal jurisdiction of the state and federal courts located within the applicable jurisdiction for the purpose of litigating all such claims or disputes.

The United Nations Convention on Contracts for the International Sale of Goods shall not apply to these Terms or to any transaction conducted pursuant to these Terms.

For matters governed by United States federal law, including but not limited to the FTC Act and applicable food safety regulations under the FDA Food Safety Modernization Act (FSMA), federal law shall apply.

14. Dispute Resolution

14.1 Informal Resolution

Before initiating any formal legal proceedings, you agree to first contact us informally to attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Services. Please send a written description of your dispute to us at [email protected]. We will make a good-faith effort to resolve your concern within thirty (30) days of receipt of your written notice.

14.2 Binding Arbitration

If we are unable to resolve your dispute informally within thirty (30) days, you and Chopt agree that any unresolved dispute, claim, or controversy arising out of or relating to these Terms, including the breach, termination, enforcement, interpretation, or validity thereof, shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules then in effect, except as modified by these Terms.

The arbitration shall be conducted in English, and the arbitrator's decision shall be final and binding, subject only to those limited grounds for review established under the Federal Arbitration Act (9 U.S.C. § 1 et seq.).

14.3 Class Action Waiver

YOU AND CHOPT EACH AGREE THAT ANY PROCEEDINGS, WHETHER IN ARBITRATION OR IN COURT, SHALL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. IF A COURT OR ARBITRATOR FINDS THIS CLASS ACTION WAIVER TO BE UNENFORCEABLE FOR ANY REASON, OR IF A CLAIM PROCEEDS IN COURT RATHER THAN IN ARBITRATION, THEN THE CLASS ACTION WAIVER SHALL NOT APPLY TO SUCH CLAIM, AND SUCH CLASS ACTION MUST BE LITIGATED IN A COURT OF COMPETENT JURISDICTION.

14.4 Exceptions

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's intellectual property rights or confidential information. Claims arising under the applicable state's small claims court threshold may also be brought in small claims court.

If you are a California resident, you also have the right to bring a consumer protection claim through the California Department of Consumer Affairs or to seek public injunctive relief where available under California law, including under the Consumer Legal Remedies Act (CLRA) or the Unfair Competition Law (UCL).

15. Term and Termination

These Terms of Service are effective as of the date you first access or use the Website and shall remain in full force and effect for as long as you continue to use the Website or Services, unless earlier terminated as set forth herein.

We may, in our sole discretion and without prior notice or liability, terminate or suspend your access to all or part of the Services for any reason, including if we believe that you have violated or acted inconsistently with the letter or spirit of these Terms.

You may terminate your account and your use of the Services at any time by contacting us at [email protected] and requesting account deletion, subject to any outstanding obligations or pending orders.

Upon termination of your account or access:

• Your right to access and use the Services will immediately cease;
• Any unpaid balances or outstanding obligations shall remain due and payable;
• Any accrued loyalty points, rewards, or credits may be forfeited without compensation;
• Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to intellectual property provisions, disclaimers, limitations of liability, indemnification obligations, and dispute resolution provisions.

16. Changes to Terms of Service

We reserve the right to modify, revise, update, or replace these Terms of Service at any time and at our sole discretion. Changes will become effective upon posting to the Website, and the "Last Updated" date at the top of this page will be revised accordingly.

We will make reasonable efforts to notify you of material changes to these Terms through one or more of the following methods: by posting a prominent notice on the Website's homepage; by sending an email to the address associated with your account (if applicable); or by displaying a notification within the Website or ordering interface.

Your continued use of the Website or Services after the effective date of any modifications constitutes your binding acceptance of the revised Terms. If you do not agree to the modified Terms, you must immediately discontinue your use of the Website and Services.

We encourage you to review these Terms periodically to stay informed of any updates that may affect your rights and obligations. It is your responsibility to check this page regularly for any changes.

17. Severability

If any provision of these Terms of Service is found by a court of competent jurisdiction or an arbitrator to be unlawful, void, invalid, or unenforceable for any reason, that provision shall be deemed severable from the remaining provisions of these Terms. The invalidity or unenforceability of any such provision shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.

In such circumstances, the invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if such modification is not possible, it shall be replaced with a valid and enforceable provision that most closely reflects the original intent of the parties.

18. Waiver

No waiver by Chopt of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure of Chopt to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

19. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other agreements or policies incorporated by reference herein, constitute the entire and exclusive agreement between you and Chopt regarding your use of the Website and Services and supersede all prior and contemporaneous agreements, representations, warranties, and understandings between the parties with respect to such subject matter.

In the event of any conflict between these Terms and any other agreement or policy, these Terms shall govern with respect to your use of the Website and Services, unless a separate agreement explicitly states that it supersedes these Terms.

20. Force Majeure

Chopt shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from any cause beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics or epidemics, governmental actions or restrictions, labor disputes, supply chain disruptions, infrastructure failures, cyberattacks, or other events that are unforeseeable and beyond our control ("Force Majeure Events").

In the event of a Force Majeure Event, we will notify you as soon as reasonably practicable and will use commercially reasonable efforts to resume normal operations as quickly as possible.

21. Consumer Protection Compliance

Chopt is committed to complying with all applicable United States federal and state consumer protection laws, including the Federal Trade Commission Act (15 U.S.C. § 45 et seq.), which prohibits unfair or deceptive acts or practices in commerce. Our marketing practices, pricing representations, and product descriptions are intended to be honest, transparent, and non-deceptive.

If you believe that we have engaged in any unfair or deceptive practice, please contact us at [email protected]. You may also file a complaint with the Federal Trade Commission (FTC) at www.ftc.gov or with your state's attorney general's consumer protection division.

For residents of California, additional rights may be available under the California Consumer Privacy Act (CCPA/CPRA), the California Consumer Legal Remedies Act (CLRA), and the Unfair Competition Law (UCL). Please refer to our Privacy Policy for information regarding your California privacy rights.

22. Accessibility

Chopt is committed to ensuring that our Website is accessible to individuals with disabilities. We strive to comply with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, as well as applicable requirements under the Americans with Disabilities Act (ADA) and Section 508 of the Rehabilitation Act where applicable. If you experience any accessibility barriers on our Website, please contact us at [email protected] so that we may address your concerns.

23. Contact Information

If you have any questions, concerns, comments, or complaints regarding these Terms of Service, your use of our Website or Services, or any matter related to Chopt, please do not hesitate to reach out to us using the contact information below: